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Frequently asked questions

    All our products are foldable, useful, purposeful and charming. Please scroll down to the set of questions relating to the product you are interested in. If you cannot find the answer to your question, please please hop onto Live Chat at the bottom right on the home page screen. We want everyone to have the foldable, useful, purposeful and charming products they have bought

    Questions Relating to Secret Pillows

    • What is a Secret Pillow? A Secret Pillow is a pillow that unfolds into a blanket.
    • What are Secret Pillows made of? During the workshop the women are asked to make their Secret Pillows out of 100% cotton fabric and fire proof 100% polyester wadding.
    • Have the Secret Pillows been tested? Yes. The Secret Pillows have been tested to confirm they are non-flammable. They are made of the materials the care label specifies. Secret Pillows are a craft product.
    • Are Secret Pillows suitable for babies? Secret Pillows are a craft item, suitable for children over the age of 3. They are enjoyed by mobile children and adults, ending up in all sorts of places: on sofas, in cars, on beds, on aeroplanes, in gardens, in parks, on the beach, in offices, in camper vans, in boats - the list is endless!
    • How do I wash my Secret Pillow? The suggested washing instructions are suitable for the product, i.e, wash at 30 degrees in a washing machine. Do not tumble dry, dry clean or iron. The correct care label for the Secret Pillow is below. There was a batch of Secret Pillows that went out with an incorrect care label.

    • How do I fold my Secret Pillow away? Click here or here to watch a film on how to fold it away.
    • What are the dimensions of a Secret Pillow? We have expanded our range of sizes of Secret Pillows. They are as follows:
    •       Standard size Secret Pillow - 43 x 43 cm folded / 110 x 150 cm unfolded 
    •       Super Square Secret Pillow - 55 x 55 cm folded / 147 x 147 cm unfolded
    •       Really Tiny Secret Pillow - 8 cm x 8 cm folded / 13  x 18 cm unfolded
    • Why do the Secret Pillows differ in price? They differ in price for 2 reasons: 1) There are different sizes of pillow 2) Some pillows are made by makers who are starting out, making 'Sample' Pillows, and others are made by makers with more experience, making 'Professional' Pillows. Check the description on the product for more details. If you still have questions, please hop onto Live Chat at the bottom right on the home page screen. 
    • I really love my secret pillow, how can I order one for a friend as a gift? Choose the Secret Pillow that you want to buy for your friend and proceed to check out. Leave a note to say that it is a gift and write a lovely message, we will write it out in a card, then instead of putting in your name and address into the shipping detail section, put your friend's name and address. If you have any questions, please hop onto Live Chat at the bottom right of the home page screen.

    Questions relating to Secret Sari Dress

    • What is a Secret Sari Dress? It is a simple dress made out of a sari, designed to wear on the beach. It has been made by young women who live in shelter homes in India's biggest cities. They have been rescued from brothels.
    • What are the made from? They are made from cotton or a synthetic mix.
    • How do I wash my Secret Sari Dress? Please follow the washing instructions below.

    • How do I fold away my Secret Sari Dress? Please click here to watch a demonstration video.
    • My Secret Sari Dress is beautiful but a little big, is there anyway of making it fit more snuggly? Yes, watch this.
    • How do I pre-order a Secret Sari Dress from the next batch? Please click here to pre-order from our Round 2 crowdfunding campaign. All Secret Sari Dresses will be will be ready in time for Christmas.

     Questions relating to Secret Project

    • I ordered one of your products through a crowdfunding campaign, but I still have not chosen it, how do I go about that? If you have backed one of our campaigns and still need to redeem your product, please hop onto Live Chat at the bottom right on the home page screen. We want everyone to have the foldable, useful, purposeful and charming products they have bought.
    • I love sewing, where can I find the instructions to make my own Secret Pillow? Click here to buy sewing instructions for all the products Secret Pillow Project sells.

     

    • What is a Secret Pillower? A Secret Pillower is anyone that has supported the project and/or owns a Secret Pillow. Secret Pillowers shares the vision of the Secret Pillow Project.

     

    • I have a question about my order. How can I get it answered? We love hearing from Secret Pillowers, please hop onto Live Chat, bottom right of the home page and open up a chat with us or leave us a message and we will come back to you as soon as we can.

     

    • Is Secret Pillow Project a charity? No, Secret Pillow Project is a company limited by Guarantee but it is run as a social business - no loss, no dividend. A social business is a business that primary goal is social change. In the case of Secret Pillow Project, the aim is to empower women who are socially, culturally and/or economically challenged. Click here to find out more about social businesses. We do take donations and invite social investors to invest through our Secret Pillow Project Social Investor Core. Click here to make a donation, and here to invest.

     

    • I want to share my great idea and/or contact that I think would help Secret Pillow Project grow and become stronger. How do I go about doing that? Whopee! We love ideas and new contacts. Please hop onto Live Chat, bottom right of the home page and open up a chat with us or leave us a message and we will come back to you as soon as we can.

     

     

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