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Frequently asked questions

    All our products are foldable, useful, purposeful and charming. Please scroll down to the set of questions relating to the product you are interested in. If you can't find the answer to your question, please please hop onto Live Chat at the bottom right on the home page screen or email hello@secretpillow.org.uk 

    Questions Relating to Secret Pillows

    What is a Secret Pillow? A Secret Pillow is a charming cushion that unfolds into a blanket. It originates from the world of quilting and is also known as a quillow.

    What are Secret Pillows made of? Secret Pillows out of 100% cotton fabric and 100% polyester wadding.

    What are the dimensions of a Secret Pillow? 

    Standard size Secret Pillow: 43 x 43 cm (folded) / 110 x 150 cm (unfolded) 

    Super Square Secret Pillow: 55 x 55 cm (folded) / 147 x 147 cm (unfolded)

    Really Tiny Secret Pillow: 8 x 8 cm (folded) / 13 x 18 cm (unfolded) 

    Are Secret Pillows suitable for babies? We do not recommend them for babies. Secret Pillows are a craft item, suitable for children over the age of 3 years. They are enjoyed by mobile children and adults, ending up in all sorts of places: on sofas, in cars, on beds, on aeroplanes, in gardens, in parks, on the beach, in offices, in camper vans, in boats - the list is endless!

    Have the Secret Pillows been tested? Yes. The Secret Pillows have been tested by SGS (www.sgs.com) whose report shows that they are non-flammable and comply with the requirement of ISO 12952-1:2010.

     How do I wash my Secret Pillow? Secret Pillows are machine washable at 30 degrees. Do not tumble dry, dry clean or iron. The care label for the Secret Pillow is below. 

    How do I fold my Secret Pillow away? Click here or here to watch a film on how to fold it away.

    Why do the Secret Pillows differ in price? They differ in price for two reasons: 1) According to size 2) According to the level of experience of the producers. Those in their training stage make 'SAMPLE' Pillows. The rest are made by professional makers. 

    I really love my Secret Pillow! How can I order one for a friend as a gift? Choose the Secret Pillow that you want to buy for your friend and proceed to the check out. Let us know in the notes section that it's a gift and write a lovely message which we will include in a gift card. Add the recipient's name and address into the Shipping section and we will ship the Secret Pillow and gift card. 

     

    Questions relating to the Secret Sari Dress

    What is a Secret Sari Dress? A Secret Sari Dress is a simple dress made from a sari, designed to wear on the beach. Secret Sari Dresses are made by young women who live in shelter homes in India's biggest cities. They have been rescued from brothels.

    What are the made from? They are made from cotton, silk blend or synthetic mix.

    What sizes do the Secret Sari Dress come in? The dress wraps around the body. The Small / Medium (UK size 8 to 12; US size 4 to 8) is approximately 146 cm x 100 cm; the Medium / Large (UK size 14 to 18; US size 10 to 14) is approximately 176 cm x 100 cm; the Extra Large (UK size 18 to 22; US size 14 to 18) is approximately 206 cm x 100 cm. 

    How do I wash my Secret Sari Dress? Secret Sari Dresses should be machine washed at 30 degrees or washed cold (silk blend). Do not tumble dry, dry clean or iron. The care label for the Secret Pillow is below. 

    How do I fold away my Secret Sari Dress? Please click here to watch a film on how to fold it away.

    My Secret Sari Dress is beautiful but a little big. Is there anyway of making it fit a little better? Yes! watch this video.

    How do I pre-order a Secret Sari Dress from the next batch? Please click here to place your order. All Secret Sari Dresses will be will be ready in time for Christmas.

     

    Questions relating to Secret Projects

    I ordered one of your products through a crowdfunding campaign, but I still have not chosen it, how do I go about that? If you have backed one of our campaigns and still need to redeem your product, please hop onto Live Chat at the bottom right on the home page screen. We want everyone to have the foldable, useful, purposeful and charming products they have bought.

    I love sewing. Where can I find the instructions to make my own Secret Pillow? Click here to buy sewing instructions for all the products Secret Pillow Project sells.

    What is a Secret Pillower? A Secret Pillower is anyone that has supported the project and/or owns a Secret Pillow. Secret Pillowers shares the vision of the Secret Pillow Project.

    I have a question about my order. How can I get an answer? We love hearing from Secret Pillowers, please hop onto Live Chat, bottom right of the home page and open up a chat with us or leave us a message and we will come back to you as soon as we can.

    Is Secret Pillow Project a charity? No, Secret Pillow Project is a company limited by Guarantee but it is run as a social business - no loss, no dividend. A social business is a business that primary goal is social change. In the case of Secret Pillow Project, the aim is to empower women who are socially, culturally and/or economically challenged. Click here to find out more about social businesses. We do take donations and invite social investors to invest through our Secret Pillow Project Social Investor Core. Click here to make a donation, and here to invest.

    I want to share my great idea and/or contact that I think would help Secret Pillow Project grow and become stronger. How do I go about doing that? Whopee! We love ideas and new contacts. Please hop onto Live Chat, bottom right of the home page and open up a chat with us or leave us a message and we will come back to you as soon as we can.

     

     

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