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Return & Exchange

 

Thank you for your custom. The making and selling of our products unfolds women's power.

Here at Secret Projects, the home of the Secret Pillow and Secret Sari Dress, we want you to shop with confidence. When you receive your item/s, you have up to 30 days to change your mind and return it/them.

We will refund or exchange all items which:

•    Are returned to us within 30 days of receipt
•    And are returned to us in perfect condition for resale, i.e. unused, with their original packaging

After 30 days unfortunately we can’t offer you a refund or exchange.

To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refunds will be processed within 14 days of receipt of your return.

How to return your item:

Please contact us and let us know that you wish to make a return or exchange

Contact: hello@secretpillow.org.uk

Please re-package your item and return it to:

Secret Projects
8 Park Chase
Guildford  
GU1 1ES

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Once your return is received we will send you an email to notify you that we have received your returned item.

Credits will automatically be applied to your credit card or original method of payment within a 14 days or for an exchange you will be notified of when it will be sent out.

Once again, thank you for your custom and please do get in touch if you have further questions.